It is common for express delivery to be lost in work. This situation also occurs when transporting large items by air. So, what should I do if the goods are lost during international air transport?
Cargo loss happens every day, not because the air freight companies and other people handling the cargo are incompetent, but because this is a complex business and people will inevitably make omissions and mistakes. Freight forwarders may not be able to control when incidents occur or prevent them, but they can control how incidents and problems are handled when they occur. Many things can happen to your goods while in transit, such as damage, theft, and loss.

Here’s a quick guide on what to do if your shipment is lost:

  1. First contact your air freight forwarder. Your shipment may not be lost, but due to longer shipping times, errors in the shipping company or cargo terminal system, or failure to remove it at the destination airport, rather than being lost completely.
  2. Organize all the details of your goods and provide the freight forwarder with a detailed description of the goods being transported, including size, color, label information, pictures, marks, etc., so that the goods can be found faster.
  3. If you think the recovery of the goods is unlikely, you must collect all necessary documents, including bills of lading, packing lists, invoices, claim letters, proof of loss from the destination freight station and insurance policies, and submit them to the freight forwarder File a claim. Once a claim is filed, the carrier can accept, resolve, or deny the claim. If your claim is denied, the shipping company will provide you with the reason for the denial and all relevant information.
  4. If the value of the goods is high, be sure to purchase freight insurance in advance to reduce all risks caused by loss of goods!

Within the scope of acceptance by freight forwarders, we should also clarify which claims are:
Article 18 of the Convention for the Unification of Certain Rules for International Carriage by Air
First, as long as the event causing the loss occurs during air transportation, the carrier shall be liable for losses caused by damage, loss or damage to the cargo.
Second, if the carrier proves that the damage, loss or damage to the goods is caused by the following reasons, the carrier will not be liable to this extent:
(1) Inherent defects, quality or defects of the goods;
(2) If someone other than the carrier or its employer or agent packs the goods, the goods are poorly packaged;
(3) Acts of war or armed conflict;
(4) Acts carried out by public authorities related to the entry, exit or transit of goods.

According to the provisions of the Warsaw Convention and the Hague Agreement, the consignee specified in the waybill must make a written complaint to the carrier within the specified time when encountering the following situations. Failure to make a written complaint within the specified period will be deemed to be automatic Waiver of entitlements.

  1. Article 13 stipulates: “If the carrier admits that the goods have been lost, or the goods have not arrived within seven days after the due date, the consignee has the right to exercise the rights conferred by the transportation contract.”
  2. Article 26 stipulates: “Unless there is evidence to the contrary, if the recipient has no objection when accepting the goods, he will be deemed to have delivered the baggage or goods in good condition and consistent with the transport document.”
    Currently, freight forwarders usually encounter oral or written complaints communicated to the freight forwarder by the consignee after picking up the goods. In this case, the freight forwarder should refuse to accept it so as not to affect the resolution of the actual problem.

If you have any questions about cross-border transportation of goods, please feel free to contact us at any time:
Company Name: Shenzhen J sun Logistics Co., Ltd
Contacts: Grace